How Do We Support You?

Independent Taco offers exceptional training & support starting from day one and continuing every day after

As a franchise system, Independent Taco puts the success of our franchise owners first.

We know that our success depends on the success of our franchise owners – and this is why we’ve invested so much in our support infrastructure, technology, equipment, operational support, and leadership to ensure that our franchise owners have all the resources they need to thrive in business. Keep reading to find out how the Independent Taco franchise strives to support our franchisees.

Unlike other franchise opportunities who limit access to the executive team, Independent Taco franchise owners will get direct support from our leadership team. This is one of the advantages of franchising with an emerging brand – our leadership team. The very people who built this brand from the ground up will be your personal mentors and provide the professional development you need to achieve your goals.

“I’ve been in the franchise industry for a long time, and I’ve never encountered a brand as committed to the success of our franchise owners as Independent Taco,” says Hunter Brown, Board Chair. “We’ve spent the last few years proving out the business model, streamlining operations, developing our menu, and investing in the technology, the branding, and support infrastructure that entrepreneurs need to run a successful location and scale up to multi-unit ownership. We’re leaving nothing to chance, and we’ll be with you every step of the way.”

Here’s what our training & support looks like

Franchising with Independent Taco means you’re joining a brand that has your back from day one and every day after. Here’s what you can expect from us:

Three weeks in-person training

You will spend three weeks working in one of our corporate-owned restaurants outside of Pittsburgh, Pennsylvania, where you will learn every aspect of the business model, including:

  • How to prepare every item on our menu
  • How to engage with guests
  • How to lead a team & run your restaurant
  • How to train your team
  • How to manage inventory
  • How to use our POS system
  • How to leverage omni-channel delivery
  • How to implement marketing strategies
  • And much, much more!

Site selection

Location, location, location. This tried and true phrase is still tremendously important to the success of any restaurant – and we take location incredibly seriously. Independent Taco partners with one of the most well-known real estate companies in the world to provide best-in-class support for our franchisees.

“Commercial real estate is extremely competitive in the QSR segment – and it moves fast,” says Jennifer Nolan, Business Development Strategist for Independent Taco. “Having the right partnership and support from a team that knows your business needs, understands your target audience, realizes and understands market trends, and won’t settle for mediocrity is critical to the success of your business.” We’ve specifically allowed our footprint to be flexible to help service your specific market needs and secure prime locations at more affordable rates. In addition to site selection, we also provide support with lease negotiations, build-out and construction processes, and are on hand to support you throughout your grand opening.

“Visibility, accessibility, traffic patterns, proximity to target consumers, etc., all play huge factors into the success of any business,” Nolan says. “Independent Taco wants our franchisees to know we will help ensure they are set up for success the moment their doors open for business.”

Marketing support

Getting the word out about a new restaurant might seem complicated – but not with Independent Taco. We provide you a comprehensive marketing plan as well as help in developing your social media presence, managing online reviews, and more. We want you to be able to engage effectively with your community over the long term.

Menu development

Independent Taco isn’t a brand that’s going to rest on our laurels. We’re always searching for the next food craze, the latest trend, or a flavor profile that you didn’t know you loved until you tried it. We’re always developing new products to get your customers excited to come back to your location.


Independent Taco might be an emerging franchise brand, but that doesn’t mean that we don’t have the tools necessary to compete with the big boys. We’ve made significant investments in technology to ensure that our franchise owners can capitalize on omni-channel delivery, have a user-friendly guest experience, can grow a loyalty program, can manage inventory with ease, and much, much more.

Ongoing support

Our support doesn’t have an end date. Our executive team will always be on hand to personally coach you, answer your questions, troubleshoot problems, celebrate your wins, and help you become the entrepreneur that you want to be.

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